All Systems Operational

About This Site

Welcome to PracticePanther's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

PracticePanther   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Uptime
Fetching
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Resolved - We were able to identify the root cause of the issues that have been affecting the speed and performance of PracticePanther.

It took longer then normal to resolve, as our diagnostic tools did not detect any abnormalities or provide any detailed info to the root cause of the issue.

The issues were related to our last update from this past weekend. One heavily requested feature that enabled sorting contacts and matters by custom fields ended up causing the downtime and server degradation. We ended up reverting the application code back to the previous stable release without this new feature which has resolved the issue and brought performance back to normal.

As a software company we constantly strive to improve our product and take pride in the frequency of our updates. Unfortunately sometimes issues can make it to production that we were unable to identify before the final release. We have implemented new procedures, new QA tools, and new analytics to catch these issues before they come up again.

We thank you for your continued feedback and feature requests, and aim to deliver the best and easiest to use case management software for years to come.
Oct 17, 13:32 EDT
Investigating - Some users are experiencing slow response time when using the app. We are still investigating this issue and are working closely with Microsoft's engineers, which is where our application is deployed. Our entire development team is working hard to get this resolved as soon as possible. We will post updates here as we make progress. We apologize for any inconvenience this may have caused and are doing our best to get this resolved ASAP.
Oct 17, 11:08 EDT
Oct 16, 2017
Resolved - All the diagnostics services have finished running. All systems are back to normal. We apologize for the inconvenience.
Oct 16, 22:25 EDT
Monitoring - We are currently running diagnostic tests on our servers to get more information about today's issues which may cause degraded performance for the next 10 minutes. We apologize for the inconvenience and are working hard to resolve this as soon as possible.
Oct 16, 22:19 EDT
Resolved - We were able to resolve this issue by reverting back this weekend's update. We are sending this back to our QA department for additional review.
As a software company we constantly strive to improve our product and take pride in the frequency of our updates. Unfortunately sometimes issues can make it to production that were not caught during our QA process.
We are sending this version back to QA and sincerely apologize for any inconvenience this may have caused.
Oct 16, 21:44 EDT
Update - We are working closely with the Microsoft Azure team to try and get this issue resolved as soon as possible. We will update this page as we make progress. We apologize for the inconvenience.
Oct 16, 17:49 EDT
Monitoring - We’ve been experiencing intermittent traffic spikes at one of our data centers impacting some of our users. We are actively working to correct this and plan to have it resolved ASAP. We sincerely apologize for any inconvenience it may be causing.
Oct 16, 13:52 EDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - This incident has been resolved.
Oct 13, 22:53 EDT
Monitoring - Box.com is currently experiencing issues that are not related to PracticePanther, but may affect some PracticePanther customers.

For more information, you can visit Box's status page for real time updates: https://status.box.com
Oct 13, 16:39 EDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.