Slow server response time
Incident Report for PracticePanther
Resolved
At 9:22p EST we noticed slow response times in our data center hosted by Microsoft Azure. We were able to quickly identify and resolve the problem and by 9:40p EST response time returned to normal.

As part of our continuous efforts to improve our servers response time and speed, we keep tweaking the algorithm we use to automatically increase and decrease the number of servers PracticePanther is running on based on server CPU, memory usage etc. Unfortunately the latest update caused the algorithm to reduce the number of servers in the data center when it wasn't supposed to.

We work hard to ensure our servers availability is to be at least least 99.9% per year, but unfortunately events like this happen in PracticePanther as they do in other companies such as Amazon, Google etc.

We apologize for the inconvenience this may have caused,

Team Dev,
PracticePanther
Posted Mar 22, 2017 - 22:28 EDT