tag:status.practicepanther.com,2005:/historyPracticePanther Status - Incident History2024-03-28T04:44:53-04:00PracticePanthertag:status.practicepanther.com,2005:Incident/197275332024-01-16T13:13:36-05:002024-01-16T13:13:36-05:00Degraded performance<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:01</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.practicepanther.com,2005:Incident/196903172024-01-12T13:41:57-05:002024-01-12T13:41:57-05:00Degraded performance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:07</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.practicepanther.com,2005:Incident/195525242023-12-28T19:01:54-05:002023-12-28T19:01:54-05:00PDF Generation<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>19:01</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>18:49</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>18:46</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>13:55</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.practicepanther.com,2005:Incident/194715042023-12-18T11:39:25-05:002023-12-18T11:39:25-05:00Degraded performance<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:39</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:32</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.practicepanther.com,2005:Incident/193415072023-12-05T18:57:00-05:002023-12-05T18:57:00-05:00Degraded Performance<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:19</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.practicepanther.com,2005:Incident/193202242023-12-04T22:11:10-05:002023-12-04T22:11:10-05:00Degraded Performance<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:11</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented, we are monitoring the results</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:47</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.practicepanther.com,2005:Incident/192520972023-11-30T13:00:00-05:002023-11-30T13:39:17-05:00Degraded Performance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p>tag:status.practicepanther.com,2005:Incident/191531072023-11-17T16:21:04-05:002023-11-17T16:21:04-05:00Degraded Performance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:51</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:35</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.practicepanther.com,2005:Incident/189939822023-11-01T15:30:00-04:002023-11-01T18:14:40-04:00Degraded Performance<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved</p>tag:status.practicepanther.com,2005:Incident/186455822023-09-29T17:07:37-04:002023-09-29T17:07:37-04:00Intermittent Outages<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:10</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing some intermittent issues due to an AWS outage, we will keep you update as our status changes.</p>tag:status.practicepanther.com,2005:Incident/184222072023-09-07T10:59:23-04:002023-09-07T10:59:23-04:00Degraded Performance<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:54</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.practicepanther.com,2005:Incident/180440322023-08-03T15:59:18-04:002023-08-03T15:59:18-04:00Outage<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:51</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that is causing issues with user authentication in PracticePanther. We will update as we find a solution</p>tag:status.practicepanther.com,2005:Incident/175493262023-06-12T12:43:54-04:002023-06-12T12:43:54-04:00Degraded Performance<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>12:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>12:33</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>12:29</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.practicepanther.com,2005:Incident/174908962023-06-06T12:59:50-04:002023-06-06T12:59:50-04:00Intermittent Performance Issues<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>12:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>12:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Investigating</strong> - We are experiencing intermittent performance issues with Practice Panther and are actively investigating the root cause of the issue.</p>tag:status.practicepanther.com,2005:Incident/171999232023-05-09T19:08:32-04:002023-05-09T19:08:32-04:00Hosting Platform Incident<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>19:08</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:27</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:12</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:01</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with a server on our hosting platform.</p>tag:status.practicepanther.com,2005:Incident/171538002023-05-05T10:03:13-04:002023-05-05T10:03:13-04:00Unexpected Downtime<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:02</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>08:53</var> EDT</small><br><strong>Investigating</strong> - PracticePanther is currently experienced unexpected downtime. We are actively pursuing a solution to this issue.</p>tag:status.practicepanther.com,2005:Incident/164279242023-03-10T17:30:32-05:002023-03-10T17:30:32-05:003rd party integration issues<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>17:30</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>17:29</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>17:16</var> EST</small><br><strong>Investigating</strong> - We are having an issue with a 3rd party integration causing login and session issues. We will continue to monitor this situation and will keep you updated.</p>tag:status.practicepanther.com,2005:Incident/126983702022-11-02T17:20:00-04:002022-11-02T17:20:00-04:00Degraded Performance<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Investigating</strong> - We are currently investigation degraded performance. We will update once the issue has been resolved.</p>tag:status.practicepanther.com,2005:Incident/126848622022-11-01T16:45:07-04:002022-11-01T16:45:07-04:00Application Slowness<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:08</var> EDT</small><br><strong>Investigating</strong> - We are actively investigating reports of performance degradation - we will update this status page as we resolve the issue.</p>tag:status.practicepanther.com,2005:Incident/104152342022-06-27T15:59:29-04:002022-06-27T15:59:29-04:00Degraded Performance<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>15:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Investigating</strong> - PracticePanther is currently experiencing degraded performance for some clients. We are actively looking into the issue and will continue to update our status as we resolve the issue</p>tag:status.practicepanther.com,2005:Incident/98805402022-04-29T12:15:06-04:002022-04-29T12:15:06-04:00Intermittent Errors<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>11:47</var> EDT</small><br><strong>Investigating</strong> - PracticePanther is experiencing an intermittent issue causing 500 errors in the application. We are currently working on a resolution to this problem.</p>tag:status.practicepanther.com,2005:Incident/92784942022-02-09T18:30:51-05:002022-02-09T20:51:59-05:00Degraded Performance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:30</var> EST</small><br><strong>Resolved</strong> - Our engineering team has applied a fix that stabilized our services. We are sorry for the inconvenience this may have caused.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing slowness with PracticePanther's web app at this time. The issue is impacting navigation, creation and editing of items. Our team is looking into it and we'll follow up with more updates in 30 minutes.</p>tag:status.practicepanther.com,2005:Incident/92765252022-02-09T13:48:31-05:002022-02-09T13:48:34-05:00Degraded Performance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:48</var> EST</small><br><strong>Resolved</strong> - Our engineering team has applied a fix that stabilized our services. We are sorry for the inconvenience this may have caused.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:35</var> EST</small><br><strong>Update</strong> - We are continuing to investigate our higher than normal database usage and its root cause, and hope to have a resolution shortly.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:14</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing slowness with PracticePanther's web app at this time. The issue is impacting navigation, creation and editing of items. Our team is looking into it and we'll follow up with more updates in 30 minutes.</p>tag:status.practicepanther.com,2005:Incident/92308702022-02-03T17:05:25-05:002022-02-03T17:05:25-05:00Degraded performance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:05</var> EST</small><br><strong>Resolved</strong> - Normal behavior should start to return to customers shortly. If any problems arise tomorrow, please do reach out to our support staff so we can look into it. Thank you for your patience.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:58</var> EST</small><br><strong>Identified</strong> - Our engineering team has applied a fix and will be checking to see positive results. As updates are available, they will be posted here. Thank you for your patience.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:21</var> EST</small><br><strong>Investigating</strong> - We are aware of a potential issue with our server host that is causing a degradation in performance. Our development team is actively working on a root cause analysis to rectify this as quickly as possible. We'll update you as soon as we have more information.</p>tag:status.practicepanther.com,2005:Incident/92045222022-01-31T16:00:53-05:002022-01-31T21:51:01-05:00Degraded performance<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. Our engineers have notated nominal performance for the past hours. Thank you for your patience.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:58</var> EST</small><br><strong>Identified</strong> - Our engineering team is hard at work fixing the root of the slowness affecting our application, PracticePanther. Some responsiveness may return, but we will keep working and monitoring until the issue is fully resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:38</var> EST</small><br><strong>Update</strong> - We are still investigating the root of the slowness that is affecting our web app, PracticePanther. We have also reached out to our server host to mitigate the slowness.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:06</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing a degradation of performance for our PracticePanther website. Our engineers are currently investigating the root cause and we will update this page as they become available.</p>